How many tasks can I do at a time?
You can submit unlimited requests through your client portal, and we’ll work on up to the allowed number of active tasks for your tier.
Essential: 1 active task at a time
Growth: 2 active tasks at a time
Enterprise: 2+ active tasks at a time with priority turnaround and rush support
What counts as a “task”?
A task is one design deliverable—for example, a social media graphic, a flyer, or a set of display ads. Larger projects, like a website or brand identity, are broken into milestones.
What is not included in the subscription?
To keep your subscription focused on creative execution, certain services fall outside the scope. Subscriptions do not include:
• Web development (ask for a quote)
• Paid media management
• Photography or video production
• 3D renderings or architectural visualization
• Hosting or domain costs
• Printing, fabrication, or media buying costs
How do you handle revisions?
We offer unlimited revisions on all deliverables. That said, we encourage thoughtful, consolidated feedback so we can get it right within the first few rounds—helping you make the most of your subscription.
What are your turnaround times?
Most small to mid-size requests are delivered within 3-5 business days for Essential, 2-4 business days for Growth, and 1–3 business days for Enterprise. Larger projects like websites are scheduled with clear milestones and timelines.
How quickly do you start on new requests?
Most requests are started within 12 hours.
Can I upgrade my plan later?
Yes—you can scale up at any time. Many clients begin with Essential and move to Growth or Enterprise as their needs expand.
How does the client portal work?
The portal is your hub for submitting requests, tracking progress, and communicating with our team. It keeps everything organized and transparent.
What if I need services outside of what’s listed?
If you request something not listed in your plan, we’ll provide a custom quote.
Do I need to commit to a year contract?
Our subscriptions require a 90-day commitment. No annual lock-in.
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